Return Policy

We want you to love everything you order from Echelon. Here's what you need to know about returns.

Hair Care & Beauty Products

Due to hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used hair care and beauty products. This includes all R+Co, R+Co BLEU, RŌZ Hair, Minori Beauty, Dom Dom, and Mixologie products once they have been opened or used.

Unopened, unused items in their original packaging may be returned within 14 days of the delivery date. The item must be in its original condition with all packaging intact.

Clothing & Accessories

We accept returns on unworn clothing and accessories within 14 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached.

The following items are final sale and cannot be returned:

• Items marked as sale or final sale at time of purchase
• Items that have been worn, washed, or altered
• Items missing original tags

How to Initiate a Return

To start a return, please contact us through our Contact page within the return window. Include your order number and the reason for your return. We'll respond within 48 hours with next steps.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo and your order number. We'll make it right at no additional cost to you.

Thank you for supporting a small business — we truly appreciate every order and are happy to help if something isn't right.